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Premium Account Got Hacked

Premium Account Got Hacked

My premium account got hacked and they change my e-mail address, i try to send a help request to contact form but apparently they will provide reply to the hacker's account. This is so **bleep**ed up to be honest. First time I experience hacked account is at spotify. i never experience this issue at other apps. How could the security of this apps is that bad. Also, they promise reply within 2 days. What if the hacker disconnect everything after one day. There goes the free listening to him while I'm paying. By the way this is the hacker's mail In case someone's account also got hacked by that mother**bleep**er.


1 Reply

Hey @user-removed,


Please get in touch with Spotify Support through one of the channels below. They can look into this for you.


Contact form: (Make sure you're logged out of any Spotify accounts while using the form)




If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Support usually replies within 24-48 hours.

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