Premium Account Unfortunately Closed

[asewnarain_]

Dear People,

Unfortunately Spotify closed my Premium account yesterday, because I was in permissions, I've booked the €9.99 to my bank account. I sign in via my Students Account but normally I don’t use this one. All my good music from the last years are still on my Premium Account. Can you give some options how I can get access to my Premium account again?

Thanks in advance! 

Plan

Free/Premium

Country

The Netherlands

Device

Iphone XS

Operating System

iOS 12

My Question or Issue

< Community Rock Star edit - removed personal info >

[Billy-J]

Hey @asewnarain_, and welcome to the community.

Hope you're doing great! 

Did you get an email confirming that your account got deleted? Spotify doesn't delete accounts without their knowledge. 

Also, are you able to log in to your Spotify account here?

Keep me updated 🙂

[asewnarain_]

Hey Billy-J,

First thanks for your reaction, I appreciate it!

See the attached picture, Spotify mentioned that they turn-off my Premium account, but I don’t think that they deleted my account. 

It’s not possible for me to log in with my Premium account because they turn-off the account. I logged on  with my Student account which I normally don’t use. 

Should I send the €9,99 back, or what should I do to get access to my Premium account?

Thank you in advance!

<Community Rock Star edit - removed personal info>

[Billy-J]

Hey @asewnarain_.

Thanks for the reply! 

For this particular case, I would encourage you to reach out to support through the anonymous contact form. So long as you are entirely logged out of Spotify.com (alternatively, you can access the form through an incognito window/private browsing) the form will allow you to use an email of your choosing for correspondence.

Please ensure that this is an email that has not been compromised and that you still have access to it.

If you would prefer to not use the contact form, or require an alternative means of contact, you can always reach out to @SpotifyCares on twitter, or the Spotify Cares Facebook page.

Have a great week 🙂 

[asewnarain_]

Hey Billy-J,

Big thanks to your effort, I really appreciate it. My problem is already solved and I have fortunately access to my account!


All the best!

[Billy-J]

Hey @asewnarain_.

You're very welcome! I'm happy that you got your issue resolved. If you need help with anything else, you can always contact them, reply here or start up a new thread and the community will be more than happy to help.

Have a great week 🙂