Premium Account hacked !

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Premium Account hacked !

JENARS
Newbie

Hi, ( sorry for my english I am french..)

Friday, my premium spotify account has been hacked.

I already payed for february etc and sent a mail to spotify office for help me, but nobody answered.

 

What's happen ?

I was listening music on my mac when it stopped, so I saw that another laptop was listening my music ! I directly changed my password and disconnected all my devices from the account. ( what spotfify help advised)

And Saturday (!!) I received a mail which said that : "your mail ***** has been changed to ****" and it was not me ! After this, I wanted to go on spotify app but my account has been hacked and I pay every month for someone else? What can I do ? 

If you know how I can recover my account with all my playlist ..It will be so nice and I will be so thankfull ! 

 

Jena

 

1 Reply

Maxim
Rock Star 24
Rock Star 24

Hey @JENARS,

 

I'd recommend taking a look at this support article (it's available in French): https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

 

Thanks.

MaximRock Star 24
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