Premium Account stolen

[poogy1680]

I had to create a new account to get in to post this, but it appears my account has been hijacked. I can't access Spotify from any of my devices, my sign-in doesn't work with username OR Facebook, and requests to reset my password go unanswered in my email inbox.
I don't understand how this happened as I have seen no notifications indicating any changes to the account.

Is there anything I can do to remedy this? I don't even know who to contact.

[jean3601]

Hello @poogy1680, Welcome to the community! 🙂

Due to the nature of this problem you can contact Spotify Support on this Contact Form Here.

This is a special contact form that allows you to select the email to which Spotify Support will reply too 🙂

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂