Premium Account

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Premium Account

Chumphries
Casual Listener

Hi 

I have a premium account however I have had to reinstall Spotify onto my iPhone but will only display the free version. How do I get it to recognise I’m a premium account holder and let me download music?

TIA

5 Replies

Nico
Community Legend

Hey @Chumphries! Welcome to the Spotify Community. ^^

 

That doesn't sound cool.

Have you tried to use your username instead of your email address in the login process?

Let me know how it goes! ^^

 

Peace

Chumphries
Casual Listener

Hi Nico

Thanks for the reply u fortunately that didn’t seem to work either. 

Nico
Community Legend

@Chumphries

 

Does your account overview say that you've got Spotify Premium?

 

Peace

Chumphries
Casual Listener

No It says free but I’m paying the £9.99 per month for premium?

Nico
Community Legend

 @Chumphries

 

You should contact the customer support through this link:

https://support.spotify.com/contact-spotify-support/

 

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

 

Peace

 

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