Premium: Doesnt take my payment

Premium: Doesnt take my payment


Plan: Premium

Country: Portugal



(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


Every month Spotify was abble to do the payment from my bank account, even the last month you took de money (6,99€) and was no problem, except from this month. I dont understand the problem! Hope you can solve this problem as soon as possible! 

Best regards

1 Reply


Hey @céliatpatricio,


Thanks for reaching out about this here in the Community.


Would you mind taking a look at this support site article and trying some troubleshooting by following the relevant suggestions under Credit/debit card?


Let us know how you get on. We're looking forward to your update and we're here to help with anything else too! 

Mario Moderator
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