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Premium Duo Not Working

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Premium Duo Not Working

Casual Listener

I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the picture attached below.

 

I have followed the instructions and I even used their link, however, we keep getting the same error message. We have been trying since yesterday lol.

 

Please advise!

 

Screen Shot 2020-04-01 at 12.09.36 PM.png
12 Replies
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Re: Premium Duo Not Working

Rock Star 23
Rock Star 23

Hey @qnfrs, thanks for reaching out to the Community!

If you're the plan manager and you're using the same device to sign up for Duo to invite someone, make sure you've logged out of your account page first.

 

The invite link may also have been expired. If you're the plan manager send a new invite link by logging into your Duo page at www.spotify.com/account/duo.

 

If it's still not working, try the same steps above using a different browser or private window.

 

Let me know how this goes!

Billy-JRock Star 23
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Re: Premium Duo Not Working

Casual Listener

Hi Billy,

 

Thanks for the quick response! I've tried re-sending the link and trying it in a private/incognito browser. Still, no luck.

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Re: Premium Duo Not Working

Rock Star 23
Rock Star 23

Hey @qnfrs

 

Are you getting an error message when you send an invite, or is the person trying to accept the invite getting an error message? If so, please send me a screenshot of the error message. Make sure to hide sensitive info when posting to the Community.

 

Also, keep in mind that this plan will only work if both people reside at the same physical address.

 

Let me know how this goes!

Billy-JRock Star 23
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Note: I'm not a Spotify employee.
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Re: Premium Duo Not Working

Casual Listener

Hi Billy,

 

Yes, we do reside at the same address. The error message comes up when my partner is trying to accept the invitation link. I've attached the screenshot below!

 

We have tried to use the location detector as well as manually entering our address and the same error message comes up.

Screen Shot 2020-04-01 at 12.09.36 PM.png
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Re: Premium Duo Not Working

Rock Star 23
Rock Star 23

Hey @qnfrs

If the option is available, could you ask the person accepting the invite to try on another device? If this doesn't occur on a different device, please make sure that the original device is up to speed with any software updates available.

 

Keep me posted.

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Premium Duo Not Working

Casual Listener

Hey Billy,

 

We re-installed Spotify to ensure it's updated and still no luck!

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Re: Premium Duo Not Working

Rock Star 23
Rock Star 23

Hey @qnfrs,

 

Could you try sending another invite using a different device, if available? This is a great step to see if this is device-related.

 

Also, you mentioned in the first message:


I sent my partner who switched from Premium to Premium Duo as well




Could you clarify what you mean exactly? Also, what is the subscription status of your partner's Spotify account? 

 

Keep me posted!

Billy-JRock Star 23
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Premium Duo Not Working

Visitor

Hi 

I am having the exact same problem. My partner invited me and when I click the link and enter the address and submit it says an error has occurred and to try again later.

However I was the orginal one to subscribe to Duo but cancelled within the same day due to not having access to my email until now. Has this got something to do with it? 

Pauline

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Re: Premium Duo Not Working

Rock Star 23
Rock Star 23

Hey @paulinedeasy-ie, and @qnfrs,

 

Sorry to hear about this. Please check the status of the subscription on your account and the person who is trying to join would need to either:

or 

Then they should be able to accept the Duo invitations without any issues.

 

I hope this helps.

 

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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