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Premium Family Plan Billing Twice

Solved!

Premium Family Plan Billing Twice

Plan

Premium

Country

Canada

Device

Multiple - Windows 10 PCs, Android Phones

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

My wife and I are on a Family plan and recently discovered that we are being billed twice on two different credit cards. The Family premium plan rate is coming from my personal credit card and a solo premium plan rate appears to be coming from a shared credit card we have. I have checked to see if I still have an active older account (Facebook) from the one I am using currently (email) but it does not appear so. My wife has only ever had one Spotify account. I am trying to figure out how to remove the solo premium plan charges.

 

Reply

Accepted Solutions
Marked as solution

Hi there @Milkbags
 

Thanks for giving us a shout about this in the Community!

 

You should first check what you see on your account page. This way you can check which username and email you're currently using on your devices. Since you're getting double charges, you most likely have another Premium subscription running, that's not being used and you need to cancel that. This would be the one coming from your shared debit card.

 

Try thinking of any other usernames and/or email addresses that you might have an account with and try logging in with those. The account could be registered to an email address with a wrong domain like user@gmail.com and user@yahoo.com. If necessary, you can request a password reset. Also, as for usernames, make sure that you try with the account's username and not it's display name, as only the username can be used for login. More info on that here. If you manage to find your Premium account and log into it, you can of course cancel the subscription.

 

In case you're unable to locate the Premium account on your own, it's best you reach out to Customer Support as they're the folks who can look further into this and provide you with more info on the matter. Be ready to send the payment info for both accounts to them, so they can locate the other unused Premium account and cancel the subscription.

 

Hope this helps.

AlexModerator
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View solution in original post

1 Reply
Marked as solution

Hi there @Milkbags
 

Thanks for giving us a shout about this in the Community!

 

You should first check what you see on your account page. This way you can check which username and email you're currently using on your devices. Since you're getting double charges, you most likely have another Premium subscription running, that's not being used and you need to cancel that. This would be the one coming from your shared debit card.

 

Try thinking of any other usernames and/or email addresses that you might have an account with and try logging in with those. The account could be registered to an email address with a wrong domain like user@gmail.com and user@yahoo.com. If necessary, you can request a password reset. Also, as for usernames, make sure that you try with the account's username and not it's display name, as only the username can be used for login. More info on that here. If you manage to find your Premium account and log into it, you can of course cancel the subscription.

 

In case you're unable to locate the Premium account on your own, it's best you reach out to Customer Support as they're the folks who can look further into this and provide you with more info on the matter. Be ready to send the payment info for both accounts to them, so they can locate the other unused Premium account and cancel the subscription.

 

Hope this helps.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

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