Premium Family in Spanien

[Scholz03]

Habe einen Premium Family Account. Online wird dieser auch so angezeigt. Wenn ich mich aber in der App anmelde, erscheint nur free und ich kann auch keine Playlists Downloaden. Befinde mich zu Zeit in Spanien, liegt es daran?

[Melody]

Hey @Scholz03!

Sorry for the delay, we hope you don't mind the reply in English.

We also have Support over here, if you'd prefer: 🙂

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

If you're having trouble viewing the correct subscription, do any of the below steps help?

- Log out/in again

- Check you're logging in to the correct account. Check the username/email address used when subscribing

- Reinstall the app

Let us know how you get on!

/M

[Scholz03]

Sorry, I've already tryed all the things, always the same. Online it works with my Account, but not in the App.