Premium Family: not able to accept invite

[HarryWeijers]

Plan

Premium

Country

Netherlands

Device

(iPhone 😎

Operating System

(iOS 13

My Question or Issue

I just upgraded my account to a family member account.

I sent an invite to the other 4 family members.  3 joined the family account succesfully. However 1 keeps getting the message (after verifying the home address): “something went wrong”. We tried a new link, no success. 
What are we doing wrong?

[Jeremy]

Hey there @HarryWeijers,

Thank you for your post here in the Community. We're happy to help.

In this case we suggest that the family member try to accept the invite in a incognito/private window.

It would also be great if the family member can try to accept the invite from another device.

Let us know how everything goes so that we can continue to assist you if you need us to. We're always one reply away 🙂

Take care!

[HarryWeijers]

Unfortunately, both solutions diddn't work. Another device as well as an incognito Window resulted in the same message: there is a problem (in Dutch: er is een probleem opgetreden.). Attached a screenshot. 
What could be a next solution?

[Novy · Accepted solution]

Hi @HarryWeijers, 

Thanks for getting back to us. 

We'd recommend reaching out to our Support team here. They'll be happy to assist you further and check the affected account to see what might be causing this error. 

If anything else comes up, we'll be right here. 

Have a good one 🙂