Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Free Trial

Premium Free Trial

I cannot get the free trial. Why not?

I was using my Paypal account and nothing happens on the Spotify website.

Reply
1 Reply

Hey @autumnbloom, welcome to the Community!

 

We'd recommend checking if your account and payment method meet the requirements to activate the free trial. If they do and you still can't activate the free trial, get in touch with our Accounts team via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

 

We'll be happy to help you sort this out.

Suggested posts