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Hello,
I am a Premium Member for a couple of months and have my credit card receipts to prove it (incl. Playlists).
Since Dec. 14 I have noticed, that my playlists are gone. When I login via my Facebook account, it says that I am a free User???
What happend & what can I do - please help...
Solved! Go to Solution.
Hi,
It looks like your account may have split and created the free one. Please contact the support team via this link and they will help repair your account.
I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.
Support usually replies within 24-48 hours.
Hi,
It looks like your account may have split and created the free one. Please contact the support team via this link and they will help repair your account.
I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.
Support usually replies within 24-48 hours.
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