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Premium Plan charged to the wrong account.

Premium Plan charged to the wrong account.

I have just spent a very frustrating hour, trying to change the email adress on my Spotify account that is linked to my Facebook account so that I can set up a brand new account not linked to Facebook so that I can set up a premium plan that is linked to my current email adress. When I finally managed this, I used my NUS extra link to get a student discount, however it has placed the premium plan on the wrong spotify account even though I was logged in with the new one. Can the payment and plan be switched to my new account. Is there a phone number that I can contact someone with?

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1 Reply

Hi armystainszewski - The best way to resolve this is to use our contact form.

 

From there our team can help sort all of this out. Thanks!

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