Premium Solo

[Germanischer96]

Hello, community, I decided to use the premium function and have therefore initiated an immediate transaction via my bank. I also received the confirmation by email. Unfortunately, my account didn't receive an upgrade. I have already submitted a ticket to the support and received a reply to which I should contact the community. Does anyone have a pale glimmer of what else I can do? I've already logged in again and even arranged for a new installation. Thank you in advance for your help.

[Jeremy]

Hey there @Germanischer96,

Thank you for your post here in the Community. We're happy to assist you.

In this case we suggest that you have a look at this article on our support site.

We also suggest that you have a look at this article to make sure that you don't have multiple accounts.

Let us know how everything goes so that we can keep on assist you if you need us to. We're always one reply away 🙂

Cheers!