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Premium Subscription Issues

Premium Subscription Issues

I have a premium Subscription paid in full via gift card that doesn't expire till June. yet my account says I'm a free member, but under account details it clearly shows a paid membership with months left . What's the deal?
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1 Reply

First, try logging out of the app, and then log back in.

 

If you still have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
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