Premium Subscription Problem

[kwed]

I have been a Spotify member for many years with no issues what so ever. This month I got an email saying there was an issue with my payment. I have gone online to check my account and it shows I owe a payment for a Family Premium Subscription, but I have not signed up for that. My husband has a Family Premium account and has sent me the link to join, but when I try to log in and accept, it says I cannot because I already have another Family Subscription, which I never signed up for. I'm totally confused! I have not changed anything concerning my Premium account, and there are funds in my bank account for the payment to draft. Please help!

[MonicaM_Bogota]

Hi @kwed!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.