Help Wizard

Step 1


Premium Subscription Promotion advertisement

Premium Subscription Promotion advertisement

I saw an advertisement in Spofity saying that if I pay HKD4.9 I can update to premium for three months.  I paid it and my credit card had been debited HKD4.9 immediately.  A while after on the same day, did not know why my credit card had been debited HKD48. And my credit card had been debited HKD48 every month thereafter.  I really did not understand what was happening and hope somebody can tell me.

1 Reply

Hey there @ivyskho!


I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.

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