Premium Subscription Showing Free

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Premium Subscription Showing Free

torifill
Regular

I see that they say the problem is fixed. My account on my Mac and Iphone 6 is still showing FREE. I deleted and reinstalled spotify and this did not work. I pay for the family plan.

 

 

Thank you,

 

Tori

17 Replies

Dod1123
Casual Listener

So everyone seems to be having this Spotify takes my money but I don’t get **bleep** for it right?? I am canceling too. It makes no sense that this problem can’t be fixed. All this delete the app and login again and **bleep** isn’t working. 

useailvergirl
Newbie
 

jamie126
Music Fan
Mine is exactly the same as your screenshot.

MattSuda
Rock Star 24
Rock Star 24

According to https://support.spotify.com

 

Spotify is aware of a service issue and they are working on a fix

 

Premium dropped to free? Post Here

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

jamie126
Music Fan
I don't even have the option to unsuscibe. It's not letting me do anything

Seedorff
Newbie
Same issue here... Not fixed yet 😞

torifill
Regular

I just fixed mine!!!! Unsubscribed and subscribed again. Now everything is correct.

 

 

Tori

DiLeeke
Newbie

How did you unsubscribe, Tori?

 

Dod1123
Casual Listener

Go to your Apple ID where it said iTunes & App Store. Click your is name and put your password. Go to subscriptions and click Spotify and cancel at the bottom. 

jamie126
Music Fan

Did you lose your music?

torifill
Regular

No. i still have all my playslists.

 

 

Tori

esoderback
Casual Listener

I'm having the exact same problem and it's driving me nuts. Can you list step by step what you did to fix this?

 

Thanks so much.

torifill
Regular

Go to account and unsubscribe. The subscribe again.  That is all I did and it is now showing premium on my Mac and my iphone.

 

 

Tori

esoderback
Casual Listener

Unfortunately it's only giving me this option, to 'subscribe', and when I click subscribe, it just refreshes the page and leaves me here. Not able to subscribe. Here's a pic. Ughhhh.

Screen Shot 2015-03-30 at 10.42.00 AM.png

jamie126
Music Fan

Same here. Have had no issues with the Premium until today and it won't even let me subsribe even though I already did. Has anyone actually heard back from customer support?

torifill
Regular

No...nothing yet......I hope they will address this soon. I am also very frustrated with the commercials and not able to listen to any song I want on my Iphone. I pay for the family premium account. I am also thinking of cancelling everything and not using Spotify anymore. I will give it ONE more day.

 

Tori

3rc
Regular

Exactly the same situation here. I keep hearing ads and it's infuriating to the point of considering dropping Spotify altogether, even though I've been a subscriber for over two years.

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