Premium Subscription

[sjaesanantonio]

Hi, I subscribed to premium but something went wrong with the payment due to internet connection.So I tried to re-subscribe but it only says that I'm already subscribed to premium. I already tried to log out and log in again as suggested by the FAQs as wells as reinstalling my spotify app but it's still on trial version. Hoping for your kind assistance on this matter.

[kbrooksc]

Hey there @sjaesanantonio!

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.