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Premium Subscription

zjuranty54
Newbie

I bought a premium subscription through iTunes with my iPod this morning, but when I go to the subscription tab, it still says FREE.  I have logged out and back in, uninstalled and reinstalled the app several times, and I have tried the same things on my computer, but it still won't work.  I know that I definitely bought the subscription, as my iTunes balance decreased by 13 dollars.  How can I fix this?

5 Replies

EthanS1
Community Legend

Hey

 

At the moment it seems that Spotify have stopped in app purchases on the app store.

 

You'll need to buy your Subscription from https://www.spotify.com/premium

If you've paid this issue now needs to go to Apple 

Contact Details for Apple: https://support.apple.com

 

Please contact them and tell them the problem and spotify have paused in app purchases!

When your ready sign up for premium through https://www.spotify.com/premium

 

 

 

Let me know how you get on and if you have any more questions

Cea7
Casual Listener
I also pay for premium but when I go on Spotify it shows me the free version and tells me to get premium. I have tried all the suggestions and nothing is working. I have checked my subscription status and it shows I have premium access. It has been like this for a few weeks already!

EthanS1
Community Legend
Please follow my instructions that are above
@Cea7

Cea7
Casual Listener
I have a Samsung galaxy and pay directly to spotify

EthanS1
Community Legend
Hey,
Contact Spotify for help at https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

Thanks 🙂

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