Premium acc reduced to free and i don't Know why

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Premium acc reduced to free and i don't Know why

Alaayyyy
Casual Listener

 Hey guys , i just logged into my account to check it . So i found that my username has changed to that code in the picrure i sent u guys .and I noticed

that my account is no more premium need help

 

 

Screenshot_20190111-140849.png

 

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Re: Premium acc reduced to free and i don't Know why

Rock Star 22
Rock Star 22

Hey @Alaayyyy

 

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use that username to login to your account. It's the one with the Premium features.

 

You can login to the website with that username to check the status of your subscription, and your receipts.

 

Hope it helps. :)

osorniosRock Star 22
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