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Premium account Hacked!

Premium account Hacked!

Hi,

My premium account has been hacked. Can someone please look into it?

 

I've created a case through the contact form, but can't get the ticket number as I guess it was sent to my hackers email address.

I was able to log on here through my desktop application which still was logged in.

 

Facebook is (still) linked to the account it seems, but the hacker has changed any information (DOB, email, phone nr etc).

 

Username: eksentron

 

Regards,

eksentron

Eirik

Reply
1 Reply

Hey Eirik! 🙂 

 

Sorry to hear you are having issues. 

 

If you get in touch with the team using this form using a working email address, someone will be able to help you out in getting your account back. 


If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible. 

 

If you post your case number here I can also escalate it to the community staff to ensure it gets looked into as soon as possible for you. 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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