Premium account adding to a family account - mistake made?

[heshanindra]

Spotify Username

heshanindra

Plan

Free/Premium

Country

Device

Operating System

My Question or Issue

[Maxim]

Hey there,

Is there anything I can help out with?

If so, can you let me know a little more about what’s happening exactly? I’d love to see what I can suggest.

Thanks 🙂

[heshanindra]

thanks for the response.

My daughter had a spotify premium account paid for through her mobile phone
bill. To be honest, it was me as father paying for it anyway.

I recently paid for a family subscription. I have read everywhere that when
inviting another premium member, to unsubscribe them first before adding
them to the family. I forgot to do that . Now her account subscrioption
says that she is part of the family and i dont know what will happen to her
premium subscription. Mainly because it was started through the mobile
phone bill.

Spotify support says that it should all work out ok, but to let EE know
(the mobile phone operator) that this change has occured

Thanks
heshan

[Maxim · Accepted solution]

@heshanindra,

Yeah, I'd recommend following the recommendations from Spotify Support. 🙂