Premium account appears to have reverted to free

[Neil_Horsfield]

My premium account has rverted to free.  I have not insutrcted spotify to do this, as far as I know.  Presumably I just need to reset my account to premium.  Does anyone know why this would happen.

[osornios]

@Neil_Horsfield

The first step is to find an email receipt for your subscription purchase. In it, it shows your Spotify username

Username/ID:        xxxxxxx

Logout, and be sure to use it to login to your account.

With it, login to the website to check the status of your subscription here:

https://www.spotify.com/account/subscription/

and also check your receipts here:

https://www.spotify.com/account/subscription/receipt/

With all that info, you should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.