Help Wizard

Step 1


Premium account changed to free without warning

Premium account changed to free without warning

I have two accounts linked with a family subscription.
Suddenly both accounts were set to free, without any warning
about problems with payment or such.
I am using PayPal for payments, and that account is used for other
payments weekly, and has not had any problems. The credit card
is valid through next year.

I can probably just resubscribe, and give payment details again,
but this was very annoying.

I have been a premium subscriber since 2009, and on a couple
occasions I have been given notice that my card was about to
expire, but I have never been automatically kicked from the subscription.


Could this be a Spotify <-> PayPal problem?


1 Reply

Hey @arihje, welcome to the Spotify Community!

We suggest you reach out to us via email, Facebook, or Twitter. This way, we'll be able to take a closer look at your account to see what we can suggest.

Let us know how it goes and if you have any other questions.

Suggested posts