Premium account does´t work

[s_conni]

I pay for the premium account every month but i still got a "free" account in fact. I already checked if I had used another e-mail adress for log in - no account on other mail adress or facebook account. I also logged out and in but still it did´nt work.

[Maxim]

Hey @s_conni,

Here's what to try if you've upgraded to Premium but don't see it in the app:

• Check your subscription page. Your status should be Premium.

• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction 🙂