Premium account email "not associated with an active Spotify account?"

[nicoleb12]

Hello,

Have never run into this problem before and not sure how to proceed--when I tried to log into my other account (which has Premium) this morning, it gave the error "Login failed--Unable to login, either username or password is incorrect." There is no Facebook account associated with this email address. I tried logging in with my email, same error. I tried logging in--both with email and username--on the desktop app and on the web app, same error. I tried using the password reset form, it stated there was no active account associated with the email address. I tried creating a new account with the same email, but it stated the email address was already registered. When I look up the username on this email address, I can still view my account. I tried contacting support, they stated the Accounts team would need to handle the issue, but I have not yet heard from them. I sent a question in through this account in the "contact" tab and was prompted to ask the question here.

Is anyone else having this problem right now/has run into this problem in the past? Is there anything I can do to fix this?

Thanks