Premium account ended

[fvdb77]

My Premium account has ended by it self. Why is that?

[Bittencourt]

Hi @fvdb77, welcome to the Spotify Community.

The first thing to do is to check if you are logging in the correct account. 

https://www.spotify.com/account/overview/

I don't think your Premium would end prematurely with no reason. Even when we cancel, it remains until the end of the 30 days period.

[fvdb77]

Hi,

My account says its a free account which is wierd because i paid for
premium untill may since august 2016

[fvdb77]

I have only 1 account to log in.., and i see its free now, but i've premium since August 2016 untill May 2017..

[Bittencourt]

I see.

In this case then I suggest you get in touch with the Spotify staff - simply drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply.

Support usually gets back within a day or two.

Hope this was more helpful!

Have a great day,