Premium account ended

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Premium account ended

Casual Listener

My Premium account has ended by it self. Why is that?

4 Replies
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Re: Premium account ended

Rock Star 21
Rock Star 21

Hi @fvdb77, welcome to the Spotify Community.

 

The first thing to do is to check if you are logging in the correct account. 

 

https://www.spotify.com/account/overview/

 

I don't think your Premium would end prematurely with no reason. Even when we cancel, it remains until the end of the 30 days period.

 

 

BittencourtRock Star 21
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Re: Premium account ended

Casual Listener
Hi,

My account says its a free account which is wierd because i paid for
premium untill may since august 2016
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Re: Premium account ended

Casual Listener
I have only 1 account to log in.., and i see its free now, but i've premium since August 2016 untill May 2017..
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Re: Premium account ended

Rock Star 21
Rock Star 21

I see.

 

In this case then I suggest you get in touch with the Spotify staff - simply drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply.

 

Support usually gets back within a day or two.

 

Hope this was more helpful!

 

Have a great day,

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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