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Premium account got stolen

Premium account got stolen

Recently I noticed with my account (masinator2012) that when ever I log in I go automatically into offline saying that i have to reload with the correct account data. So I put in the usually password and is says suddenly incorrect. Also the e-mail address seems to be changed so I cant reset my password. I checked a website called pwned if my password was leaked somewhere and it was. Now I can't login anymore into my account and im still paying premium for it. I've got all invoice from spotify premium on hand if further details are required. I kindly ask to change my account back to it's originally data or cancel and refund the monthly payment that was couple days ago. If nothing of them can be done. I have to take action through my PayPal (<removed sensitive information>).

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1 Reply

Hey @user-removed,

 

When you account got hacked, please follow the steps shown in this support article.

 

Have a nice day!

LK608

LukeSpotify Star
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