Premium account hacked, please help!

[user-removed]

My account has been hacked and the pass & email address have been changed.

My account is "jfortier777"  I have created this new account "jfortier777-therealone" to post to the forum because I cannot access my original.

I have never shared my account with anyone, and my email has not been compromised.

I can prove my identity any number of ways.  This new account I've just created is using my old email from the original account.  You should be able to verify these details easily.

[atom1989]

Hello!

Please contact customer support.

https://www.spotify.com/lv/about-us/contact/contact-spotify-anonymous/
or Twitter @SpotifyCares

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[user-removed]

Thank you, I have submitted a ticket. Case # 02745102

[atom1989]

Don't forget to reply to first email from support again. And write, that you still need help.

[user-removed]

Hey.

I am on this now.  I will be sending you an email soon.

[user-removed · Accepted solution]

Hi,

I have recovered your main account, but had to fiddle around with the new one to save the email address.  You will still be able to login to jfortier777-therealone by using the username/password combination.

[user-removed]

Thank you for fixing this so fast, you guys are incredible!