Premium account hacked

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Premium account hacked

Casual Listener
Hi

My accounts username is vincentya or vinny_yarra@hotmail.com (can't remember as this was always autologon.) email it was registered to was as written but changed to some Gmail address.
I got an email that my account had gotten it's mail changed and now I can't access or recover it. I replied to the mail or accordingly to get Spotify to recover my account but no reply. This is my second account so had to sign in with this just to write this post.


Please fix and respond ASAP. Will have to report my visa card as stolen soon if you don't fix this.
4 Replies
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Re: Premium account hacked

Rock Star 24
Rock Star 24

Hi @Vincentya85 and welcome to the Community!

 

Spotify Support can look into this.

 

Contact form: http://bit.ly/SpotifyCFA (Make sure you're logged out of any Spotify accounts while using the form)

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours, sometimes even faster.

MaximRock Star 24
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Re: Premium account hacked

Casual Listener
Should I receive a case number straight away or is this assigned by first who sees the case?
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Re: Premium account hacked

Rock Star 24
Rock Star 24

I think that the case # is in the Email subject. Check it 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Premium account hacked

user-removed
Not applicable

Hey Vincentya85,

 

I have sent a reply to your case 05125570.  Could you please reply back via that thread?

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