Premium account has been removed with no reason

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Premium account has been removed with no reason

dtaaryani
Newbie

Hi, i have a premium account and still can use it until 2 days ago. Today, i dont know why it was signed out and i can't log in. I tried to reset password but they said the email i entered was not registered or something. So i create a new account (with the same email i used before), but my subscription was Free (so what's happened with the premium subsciption before?). Will it charge my credit card in the next month? Please if anyone can help.

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Re: Premium account has been removed with no reason

Community Manager
Community Manager

Hey there, @dtaaryani

 

Thanks for reaching out via the Community.

 

As you've already made a new account, we'd recommend getting in contact with us directly about this.

 

Support will be able to help you out further and take a look under the hood. The best thing to do will be to get your old Premium account back up and running.

 

You can contact the right folks one of these ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

 

Let us know how it goes :)

/M

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