Premium account hijiacked

[johnivory83]

Hi guys, 

I think my premium account has been hijiacked as in my 'recently played' list, there are songs that I don't even know and also sometimes I've got a message on my app, saying 'Spotify has been paused because your account is being used somewhere else'.

I've already speak with customer service: they've been asking me to remove some suspicious apps from 'Approved applications' on my account. But I still have problems...

Oh btw my account is connected to my facebook profile...

Can you please help me???

Cheers

[Robert_W]

Hey @johnivory83,

Not to worry, help is here!

In this case I would suggest first you log out all connected devices on your Spotify account. You can find out how to do that here:

https://support.spotify.com/uk/account_payment_help/account_basics/can-i-sign-out-of-my-account-if-i...

Then, please follow the steps here to change your password:

https://support.spotify.com/uk/account_payment_help/login_help/change-password/

Finally for password tips please see here:

https://support.spotify.com/uk/account_payment_help/privacy/protect-your-spotify-account/

hope this helps! 🙂

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