Premium account in a different country

[tasosalx]

Hi, I have a premium account on my iPad in one country and I tried to Install Spotify on my gsm while in a different country. I could not remember my password, so I asked to reset it. While the password reset was successful I can no longer get to my Spotify account. Can something be done, or I have to return to my country of origin before I can get Spotify on both iPad and gsm?

[Ivan]

Hey there @tasosalx, 

Thanks for searching for the answer you need here!

If your account is Premium you can use Spotify anytime and anywhere in the world where unrestricted internet is available.

We suggest you first restart your phone. This basic step is very simple, but often overlooked.

Do you mind sending us a screenshot of what happens after providing your password to the app upon log in attempt? Just attach the image to your next response. 

We'll look out for your reply.