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Hi,
I purchased an premium account with Ideal on 28 december, and it's still an Free account. Has anybody experience with this?
Thanks a lot.
Solved! Go to Solution.
Go to spotifyhelps on twitter https://twitter.com/SpotifyCares?lang=pt they are really helpful and fast!
Hey @Pronk! Thanks for coming to the community!
You should've received Premium after purchasing. Can you check these quick troubleshooting steps:
Let me know how it goes.
Take care! 🙂
Hi @huib,
Thanks. Yeah it's really paid on my bank account. I reinstall the app and try several times to log in again, and I believe I have still have one account. It is the same account that spotify named in the payment conformation mail.
Really strange. Is there an another solution?
Hey @Pronk!
That's really weird! Could you contact someone over at Spotify using this form? Someone will take a look backstage. Let me know how it goes.
Take care! 🙂
Hi @huib,
Thanks for the help, Yes i fill in the form this morning. But didn't still hear anything, I am a little impatient because I want to listen music on my new receiver and that's only possible with premium. Haha.
Thanks
Go to spotifyhelps on twitter https://twitter.com/SpotifyCares?lang=pt they are really helpful and fast!
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