Premium account not being recognized

[Jantzen]

I can log into my spotify account but it doesn't seem to register that I am a premium user. I have not canceled my subscription and pay every month. I just want to know why can't I listen to the music I'm paying for? Has anyone else had this happen, and if so what steps did you take to correct it? Thanks!

[Taylor]

Hi, and welcome to the community!

Have you tried a clean reinstall of Spotify?

If you click on your name, go to account, then subscriptions; it will confirm whether you are premium or not.

Anthony 🙂