Premium account not recognized

Reply

Premium account not recognized

12165205088
Newbie

Plan

Premium

Country

 Brasil

Device

iPhone X

Operating System

Not apply

 

My Question or Issue

 

I´m paying for a premium account, but my app doesn't not recognize a premium account.

What I need to do, to solve this problem?

thumbnail_image1.jpg
thumbnail_image2.jpg
thumbnail_image3.jpg
1 Reply
Highlighted

Re: Premium account not recognized

Rock Star 21
Rock Star 21

Hey @12165205088, and welcome to the community. 

Hope you’re doing great!

 

I‘d recommend signing out/in back to your Spotify account so that the app can sync with your subscription. If that doesn’t help, try a clean reinstall of the app.

 

If you’re still having issues, I’d recommend checking out these remaining steps for more info. 

 

Keep me posted along the way :)

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS