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Premium account stolen, email and password changed

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Premium account stolen, email and password changed

phedre
Casual Listener

Someone has stolen my premium spotify account. They've changed the password and email, and changed my account from premium to premium family.

 

How was someone able to change my email address without confirmation from that account?! 

 

Anyone here to help?

2 Replies

Re: Premium account stolen, email and password changed

phedre
Casual Listener

I had to sign up for a new account to even post this.

Re: Premium account stolen, email and password changed

MaryS
Roadie

Hello phedre, sorry to hear your account's information was changed without your knowledge.

 

This is something our super nice and friendly customer support people are able to help out with! Get in touch with them here.

 

It'd be great if you include the username/email address of your Premium account to speed things up.

 

Thanks 🙂 

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