So, when I finally decide to subscribe to the Premium subscription I get my account stolen 1 day after using it. The email address has been changed, the password has been changed and my Facebook account has been completely unlinked, so I'm completely locked out of my account now, who knows if it still exists and hasn't been deleted by the hacker yet.
I tried contacting Spotify using this contact form, this email address, and the @Spotifycares Twitter account. I still haven't gotten any response from the contact form nor the email address, not even a confirmation email, which is pretty disappointing for a customer support service. The Twitter account, when asked for help in several ways, just sent me the previous contact form in a DM, over and over, even when I said I had already tried using it.
I planned to listen to some music today, but that wasn't the case. I didn't even get any kind of support besides someone sending me the same link 3 times in a row on Twitter. If this doesn't get solved, I'm moving to Google Play Music.
Solved! Go to Solution.
I used a new account with another email, and now I've been replied to. After that, I sent ownership proof for the account and they quickly reset the email to the original one. Thank you for your attention.
So glad to hear you have control back of your original account 🙂
Thanks for updating me, it has been a pleasure to help you.
If you ever need help with anything else let me know!