Premium account through KPN --> Paypal still charges

[MvdD]

I have a Spotify Premium license through my mobile provider (KPN). However, Spotify still charges my Premium Account through Paypal, even though I'm paying for it on my mobile invoice.

Transaction reference: 70K42458EM8486947

[MattSuda · Accepted solution]

Did you make sure to cancel your previous subscription before going through KPN?

To cancel your subscription, you need to sign into this page:

https://www.spotify.com/accounts/subscription/

Also check out the help guide:
https://support.spotify.com/learn-more/faq/#!/article/How-to-cancel-your-subscription

After you have made sure you have canceled, you will need to contact support if you have any refund requests:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[MvdD]

Yup I canceled my subscription and had a Free Account for a couple of days. Then I followed the proces that the mobile provider (KPN) provided me and upgraded my Free Account to a Premium Account.

When I check my Spotify Account I also do not find any information about having 2 subscriptions or something.

Thanks for the links, I will initiate the proces right away.

[caatherinezhou]

Hi! 

I've got exactly the same problem as you. Have you found a solution yet?

[MvdD]

Yup I did! Apparently I was still paying for a friend his Spotify account, which I completely forgot because this was arranged almost 2 years ago. Because of this, I was not able to see this in my own Spotify account, but only in HIS Spotify account. The above mentioned steps provided me with a quick response from Spotify support.