Premium account to free acount and the paiements / direct debit continue

[SJE1]

Plan

Free

Country

FRANCE

Device

NA

Operating System

NA

My Question or Issue

Hi I have switched from Premium to free account severals month ago but the payements continue. The contact form for France is down and ther is no phone number ... 

What can I do, Who can helps me?

[Luan]

Hey, @SJE1 
Welcome to Spotify Community and thanks for reaching out here!

I suggest that you contact the Customer Support team to get help with it. Just go on there and choose the best channel for you and explain your issue or doubt. Someone will help you as soon as possible.

The Customer Support team usually replies within 24-48 hours by email.

You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.

Stay awesome!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan