Premium account turned to free account

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Premium account turned to free account

Newbie

Plan

Free/Premium

Netherlands

 

Device

Mac

 

Hi, my premium account suddenly turned into a free account. When checking my billing plan, I can see the bill of march but this isn't charged from my bank account. How did this happen all of a sudden? 

 

 

1 Reply

Re: Premium account turned to free account

Rock Star 17
Rock Star 17

Hi there @mick1993,

thanks for reaching out to the community !

 

It is possible that your last payment did not went through and it caused your account to revert automatically back to the Free version of the app.

 

In order to view your current subscription status, please visit this account overview page.

 

Furthermore, you can see all the available payment methods available to you here and troubleshoot any payment issues with this support page if needed.

 

Hope this helps.

Let me know if there's anything else i can assist with 🙂

OneByBooRock Star 17
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