Help Wizard

Step 1

NEXT STEP

Premium account

Premium account

I have had premium forever now. I love it and use it daily. I recently upgraded my phone but cant access my playlists or my premium. It just keeps saying to input my card info to get premium. My payments are automatic. I dont want to be cahrged again for something im already paying for. Please help i miss my music.
Reply
2 Replies

Hey @R40rules! Welcome to the Spotify Community. ^^

 

You most likely logged into an additional account you didnโ€™t know you have. Donโ€™t worry; unless youโ€™ve applied a payment method to it at some point, this account is not costing you anything.

get to the account youโ€™re used to, log out of the โ€œemptyโ€ account and log in again but, this time, use just your Spotify username, not your email address. 

Let us know if that helps, thanks! ^^

 

Peace

As far as i know i am logged in with the right info.

Suggested posts