Premium account

[mdollmann]

For some unknown reason you canceled my premium account, I have more than enough available funds in my credit card, please indicate what is required to re activate my premium account, to avoid future problems I would like to pay one year,

[atom1989]

Hello and welcome.

Customer support will investigate what happened with your premium, please contact them.

https://www.spotify.com/lv/about-us/contact/contact-spotify-anonymous/
or Twitter @SpotifyCares

If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.

Support usually replies within 24-48 hours.

[Pricilla]

Hey @mdollmann,

Welcome to the Community.

The right team is already on your case and they'll get back to you via email as soon as possible.

Let us know how you get on.

Thanks!