Premium but still getting adds

[Morten555]

I made a premium subscription yesterday. In the overview section, under subscription satus it says I have active spotify premium subscription but im still getting adds. I've tried loggin out and in several times, a fresh reinstall of spotify and restarting the computer. Non of this have helped removing the adds?

Any help is appreciated 🙂

Thanks in advance

[Richard]

Everything looks good on your account to me - no reason why you shouldn't have been updated to Premium. When you login to the website and visit the subscription page does that show up as Free or Premium?

[Morten555]

Under subscription status it says:

"You have an active Spotify Premium subscription."

[Richard]

Could you attach a screenshot of the page you get when signing into the app? I'll take a look and see if there's any clues there.

[Morten555]

Not sure how to do that apparently.

It wont let me post if I just copy paste the screenshoot.

[Richard]

Hm, good question - this is the first time I've asked for a screenshot from a user. I'm not sure if you'll be able to upload pictures on your profile page - possibly not.
You could try hosting it on an external site and linking it to here. There's plenty of such sites about.

[Morten555]

And just to be sure. You want a screenshot of the first page I see when I login into Spotify on my computer or?

[Richard]

The screen you get after logging in, if that's cool with you.

[Morten555]

I think you should be able to see the screenshot here: Screenshot

[Richard]

Thanks for the screenshot, it looks like the upgrade just hasn't taken.
I've sent you an email with a new step to try.