Premium cancelled?

[jessi_mi]

So I've had Spotify premium for almost 1 year now, suddenly I receive an email saying it was cancelled because it didn't confirm my november payment, but I have a receipt on my email AND the payment on my credit card. I've checked my receipts on my account and it isn't there. Help please?

[jean3601]

Hey @jessi_mi, Welcome to the community! 🙂

I suggest you contact support so they can assist you with solving your issue 🙂

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂