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Premium charged

Premium charged

I had to re enter my information in for a new debit card. Once I entered it my card told me the transaction was pending. Then i contact Itunes 4 days later asking why I'm still on a free account after i just paid 12.99 for premium. I never cancelled my account. So Do I just pay for spotify again and lose 12.99 again or do I contact someone to figure out what happened?
1 Reply

Hi there @Jennafer12!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.


You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.
All the best.
A.J Nelson

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