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Plan
Free but should be Premuyn
Country
Netherlands
Device
Samsung S7 edge
Operating System
Android
My Question or Issue
Since today my Spotify premium disappeared. I have the premium with my mobile provider.
They checked and all is okay. I have already logged of and back on again but I in my account I see that the premium option is gone.
What can I do to make sure my premium is back on again?
Solved! Go to Solution.
Daisy,
I just contacted my provider again. It turns out they had me linked for a free subscription. They will send a new activation code. Hopefully all we be okay thea.
Thanks for your support.
Hey @pisces69.
Glad to have you on the Community. No worries, we're here to help!
If you can't make use of the Premium feautures, could you check out this page and go through the steps? 🙂
Also be sure to check the following:
Thanks! Let us know how you get on.
Hi Daisy,
Thanks for your reply.
I checked all, but my account still says I am free, while my mobile provider confirmed my subscription for Premium is okay.
It all worked fine for the last couple of months, until today.
Yes, I have no other accounts.
I can see all my playlists
I was hoping the issue would be resolved today, but I still have no Premium
Daisy,
I just contacted my provider again. It turns out they had me linked for a free subscription. They will send a new activation code. Hopefully all we be okay thea.
Thanks for your support.
Hey @pisces69,
Thanks for letting us know!
How did it go with the new code? All good now? 🙂
Have a great day!
Yes, all is good now.
Happy holidays all
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