Premium disappeared, premium in mobile provider is okay

[pisces69]

Plan

Free but should be Premuyn

Country

 Netherlands

Device

Samsung S7 edge

Operating System

Android

My Question or Issue

 Since today my Spotify premium disappeared. I have the premium with my mobile provider.
They checked and all is okay. I have already logged of and back on again but I in my account I see that the premium option is gone.
What can I do to make sure my premium is back on again?

[Daisy]

Hey @pisces69.

Glad to have you on the Community. No worries, we're here to help!

If you can't make use of the Premium feautures, could you check out this page and go through the steps? 🙂

Also be sure to check the following:

• Log out and back into your account
• Check the status of your subscription
• Check that your Premium subscription isn't on another account

Thanks! Let us know how you get on.

[pisces69]

Hi Daisy,

Thanks for your reply.
I checked all, but my account still says I am free, while my mobile provider confirmed my subscription for Premium is okay.
It all worked fine for the last couple of months, until today.

[Daisy]

Hey @pisces69,

Thanks for your reply.

Can you confirm you checked for other accounts as well? You can do that here. Are all your favorite playlists visible on the account? 🙂 

We look forward to hearing back from you. 

[pisces69]

Yes, I have no other accounts. 

I can see all my playlists 

[pisces69]

I was hoping the issue would be resolved today, but I still have no Premium

[Daisy]

Hey @pisces69.

Thanks for getting in touch with the Community!

In this case, it's better if you turn to our support team who will be able to have a closer look. You can find them here 🙂

Have a great day!

[pisces69 · Accepted solution]

Daisy, 
I just contacted my provider again. It turns out they had me linked for a free subscription. They will send a new activation code. Hopefully all we be okay thea.

Thanks for your support. 

[Daisy]

Hey @pisces69,

Thanks for letting us know!

How did it go with the new code? All good now? 🙂 

Have a great day!

[pisces69]

Yes, all is good now. 

Happy holidays all

[Daisy]

Hey @pisces69,

That's great! I'm glad 🙂

Happy holidays!