Premium doesn't activate

[NoraB]

Hi,

I just became premium member by joining a family subscription. Online I can see that I am in fact Premium member. But neither on my iPhone nor on my PC can I use the premium functions. I reinstalled the app as well as the programm on my PC several times and logged in and out too. 

Do I just have to wait?

I contacted the support already.

[MattSuda]

Edit: whoops just saw that you have already contacted support. They should reply within 24 hours

Sorry for the trouble! Premium usually activates instantly. There seems to be a delay right now.

Please be patient and try to log out and back in a few times every once in a while to see if it has activated.

You can also contact support:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.